Privacy Policy

Harbour Lights Community Ltd is the data controller responsible for the personal information described in this Privacy Policy.

Harbour Lights Community Ltd
16 Duke Shore Wharf
106 Narrow Street
London
E14 8BU
United Kingdom

For questions about this Privacy Policy or the way we use your personal information, contact: contact@harbourlightscommunity.co.uk

When you use our contact form, we may collect:

• your name;
• your email address;
• the name of your organisation, if you choose to provide it;
• the type of enquiry you select; and
• any information you choose to include in your message.

We only ask for the information we need to understand and respond to your enquiry.

Harbour Lights Community provides information about domestic and post-separation abuse. We recognise that people contacting us may therefore be dealing with difficult or sensitive circumstances.

Please do not include personal information about your experiences, your former partner, your children, court proceedings, health or other sensitive matters unless it is necessary for the reason you are contacting us.

The Harbour Lights contact form is intended for enquiries about Harbour Lights Community and its work. It is not intended for reporting abuse, obtaining individual advice or casework, or requesting emergency assistance.

If you are looking for practical or specialist support, please use the Find Support resources on our website.

We use information submitted through the contact form to:

• receive, understand and respond to your enquiry;
• respond to questions about Harbour Lights Community and its resources;
• communicate with organisations and professionals interested in our work;
• consider research, evidence or resources brought to our attention;
• receive and respond to feedback about our website and resources;
• respond to media and other professional enquiries; and
• maintain appropriate records of our correspondence.

We will not use information submitted through the contact form to add you to a marketing mailing list.

If we introduce newsletters or other marketing communications in the future, we will provide separate information about how personal information is used for those purposes and, where required, obtain appropriate consent.

Under UK data-protection law, we must have a lawful basis for processing personal information.

For ordinary enquiries submitted through the contact form, Harbour Lights Community Ltd intends to rely on its legitimate interests in receiving and responding to enquiries, communicating with people and organisations interested in its work, receiving feedback and operating and developing Harbour Lights Community.

We consider this use of personal information to be something someone contacting us would reasonably expect and limit the information requested through the form to what is necessary to respond to the enquiry.

The ICO explains that organisations relying on legitimate interests should identify the interest being pursued, establish that the processing is necessary and balance that interest against the individual's rights and interests. Harbour Lights Community should document that assessment internally.

Some types of personal information receive additional protection under data-protection law. These are known as special category data and can include information about health, racial or ethnic origin, religious or philosophical beliefs, sexual orientation and certain other sensitive matters.

Harbour Lights Community does not ask you to provide special category information through its general contact form.

Because of the subject matter of our work, however, information voluntarily included in a message could sometimes contain sensitive personal information.

We therefore ask you not to provide sensitive personal information unless it is necessary for your enquiry.

Where special category information is received, we will handle it with particular care and will only retain or otherwise process it where we have an appropriate lawful basis and condition under applicable data-protection law.

Information submitted through the contact form will normally be retained for up to one year from the date of the enquiry.

We may delete information sooner where it is no longer required.

In limited circumstances, we may need to retain particular correspondence for longer where there is a legal or regulatory requirement to do so or where it is necessary for the establishment, exercise or defence of legal claims.

When information is no longer required, it will be securely deleted or destroyed.

We do not sell your personal information.

Information submitted through the contact form is used by Harbour Lights Community Ltd for the purposes described in this policy.

We will not disclose your information to another organisation unless:

• it is necessary for the purpose for which you contacted us;
• you have asked or authorised us to do so;
• we are required to do so by law; or
• disclosure is otherwise permitted under applicable data-protection law.

Personal information collected through the contact form is not transferred outside the United Kingdom.

If this changes in the future, we will update this Privacy Policy and ensure that any international transfer is made in accordance with applicable UK data-protection law.

We take reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Access to information submitted through the contact form is limited to people who need it for the purposes described in this Privacy Policy.

No method of transmitting or storing information electronically can be guaranteed to be completely secure, so we also encourage you to limit the personal information included in your message to what is necessary for your enquiry.

Depending on the circumstances, UK data-protection law gives you rights in relation to your personal information. These may include the right to:

• ask for access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase your personal information in certain circumstances;
• ask us to restrict the way we use your information in certain circumstances; and
• object to our processing of your personal information where we rely on legitimate interests.

You have the right to object to processing based on legitimate interests.

Not every right applies in every circumstance. The rights available depend partly on the lawful basis on which information is being processed. The ICO requires organisations to explain the applicable rights and, when relying on legitimate interests, to bring the right to object clearly to people's attention.

To exercise any of these rights, contact: contact@harbourlightscommunity.co.uk

We may need to ask for information to confirm your identity before acting on a request.

If you have concerns about how Harbour Lights Community Ltd has handled your personal information, please contact us first at: contact@harbourlightscommunity.co.uk

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data-protection regulator.

Information Commissioner's Office ↗

We may update this Privacy Policy as Harbour Lights Community develops or if the way we collect or use personal information changes.

The latest version will be published on this website with the date on which it was last updated.